Customer Service Buying jewellery is a very personal experience- if you're going to be wearing something it makes a statement about you and so it has to be perfect. We try very hard to make our jewellery perfect- every piece is photographed twice, individually, and we take time to describe the details as colours can differ from one screen to another.
We're the first to admit we don't always get things right - like everyone we make mistakes. However the sheer number of mails we get from happy customers shows we try hard, so many in fact that we've hd to create this page to fit the best of them in! So please read on and be reassured we'll do our utmost to make you happy....
"Just wanted to say how pleased I was with the pendant that I ordered from you. It is for my Aunt's birthday and I will present it to her on Saturday night. What a fabulous piece of jewellery it is. I have given plenty of hints to my husband and I think I will be placing another order soon. What a friendly, efficient service you offer your customers."
"Received my pendant today - it's absolutely beautiful. I don't care if it's
meant to be a slight second - it's just fabulous!
Thanks ever so much. :-)
"I am writing to let you know how delighted I am with Fairy Glass. I ordered my glass necklace on Saturday & (as promised) received it today. I would also like to say what a good quality & stunning necklace you have made. The lovely presentation box is also a bonus, as this necklace is a birthday present for a friend. I'm sure she will love it! Well done!"
L.C. , Holmes Chapel
"What service!! Ordered Sunday, delivered 7am Tuesday. Very pleased with the service and even more pleased with the product. It is lovely. At the risk of having too much of a good thing, I will be keeping my eye on the website to see what new products come up."
"I received my order of two pendants just over a week ago and just wanted to say how delighted I am with them, their price, quality and the speed of your service.
I have been wearing one or other of them every day since their arrival and they have both provoked much attention and admiration.
I am pleased to have recommended your website to my friends and will definitely be placing further orders myself in due course.
Many thanks again"
"I placed an order for a necklace in the 'misfits' section on Sunday 21st of May and it arrived today (Tuesday 23rd May) and I could not be more pleased with it! I ordered the product number: FG68 and it truly is a beautiful piece of jewellery that I will cherish forever.
I purchased this necklace with money I had received for my recent 21st birthday, and it is something that I will always have to remind me of my special day. I would like to say thank you for the speedy service, and to let you know that it is likely that I will be a customer for quite some time! Thanks once again"
"Fairyglass has great customer service. They got back to me very quickly and went out of their way to make sure I was a satified customer. Thank you"
"Hi everyone at Fairyglass - wanted to leave some really positive feedback about the beautiful necklace that I have received form you today. The glass is beautiful, really chunky and not fragile as I had assumed and the colours are just stunning. Thanks also for the prompt delivery. I would recommend this site to all my friends... but I think that I want to keep such a good find all to myself!!"
J A, Birmingham
"I don't know who makes the jewellery there, but I wanted to say thank you for both pieces that I now have. I found your web site by accident, just roaming round the Internet - not only was the site very good, you came back to me really quickly when I couldn't get the triangle I wanted, and then the necklaces themselves are lovely. I'll be telling my friends all about your site, and just wanted to say thank you again."
"Just wanted to say, thank you for the prompt service I received after placing my order with you. The goods arrived by first class within 2 days of ordering. Lovely presentation box,...and nicely packaged especially when giving as a gift. I would not hesitate to order again and would also recommend anyone to order without reservation."
Kath Walker, Edinburgh
"Thank you so much for the stained glass hangings, they arrived yesterday and are perfect. I'd like to thank your company for the prompt attention and outstanding services that you provide, unfortunately it is all too unusual these days."
"Once again, thanks for a great service"
Just thought that I would let you know I have received my necklaces and they are beautiful all my friends have asked for the web address!!!