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About Us We at Fairyglass are a small team who want you to be happy with your purchase and our service. If you have any suggestions or comments please email us using the link on the store page. We positively welcome criticism, and would love to hear from you if you have suggestions on how we can improve what we do.

Our Contact details:
Unit 33
Leafield Industrial Estate
SN13 9RS
01225 436208

Fairyglass is a registered trade mark.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments via a secure server- your details are completely safe. We also accept Paypal. If you prefer, you can enter your card details and we will process the payment manually when we despatch your order. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term because items are unique, in case we are no longer able to supply a particular product.
Shipping And Handling Goods are usually shipped via either first class post or recorded delivery. In some instances we may use either Royal Mail special delivery or UPS- we will notify you of the shipping method once goods have been despatched. Please note that unless you specify one of the signed for services (recorded, special delivery or UPS) goods are not insured for loss or damage in transit.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 10 days.
Back Orders Due to the individual nature of the products, we don't keep backorders except where they are special orders. You will always be emailed with the option to cancel your order if items are not in stock.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We really, really want you to be happy with our products. All jewellery should last a lifetime, unless it's misused or roughly handled. If you have a problem with one of our items, please call and we'll resolve it for you.
Reaching Us Our contact details are:
Unit 33,
Leafield Industrial Estate
SN13 9RS
tel. 01225 436208
fax. 01225 436125

Our phone is manned between 9am and 5.30pm, monday to friday. Outside of these hours, or at busy times, you may need to leave a message- in which case we will deal with your query promptly.
Privacy Policy Fairyglass does not disclose buyers' information to third parties. At all. Ever. We hate spam too. We would like to e-mail you ourselves on occasion regarding new products we're offering- however we will only do this if you ask us.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If for some reason you're not happy with your item, in the first instance please call us to discuss the best way to make you happy! We'll always try to ensure you're delghted with your purchase. If you wish to return goods for credit, we may ask you to cover return postage and may also charge a re-stocking fee at our discretion.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at Your statutory rights are not affected by our returns policy.

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